Booking Terms and Condition

Essential Glow Aesthetics operates on a 48 hour cancellation policy, and 72 hours for any treatments appointments over 3 hours. If you wish to cancel or rearrange your appointment, we kindly ask you to give us a minimum of 48 hours / 72 hours notice.  Cancellations outside the policy time will be charged at the cost of the treatment or taken out of the course of treatments. For all other treatments, the treatment deposit will be charged if adequate notice is not made within the time frame listed. Cancellations can be made in person, phone or email – we are open 6 days a week. Please view our opening hours.

Our Aesthetic Consultations are complementary, however we take a small deposit of £50 -£100 depending on the treatment to secure the time slot. Should you not wish you go ahead with the suggested treatment your deposit will be refunded if 48 hours notice is provided. Please note if 48 hours notice is given your deposit will be non-refundable. Our more expensive treatments require a different deposit amount. Treatments such as Liquid BBL will require a minimum deposit of £200 to secure your booking. Should you not want to go ahead with the treatment or if you are unsuitable for the treatment the deposit fee is refundable if 48 hours notice is provided, where notice is provided the deposit becomes non refundable. We thus advise all our patients to have a consultation first so that we can review your pre-treatment form and ensure that the treatment you wish to have is the right for you.

Please note the remainder cost of your treatment will need to be paid prior to your treatment in cash only. We currently do not accept apple pay nor card pay payments. Please ensure you have correct funds as failure to make payment will result in cancellation of your treatment and loss of deposit.

Purchases of any treatments, treatment courses or body sculpting treatments are NON - REFUNDABLE, however can be transferred to alternative aesthetic treatments or a credit note within 14 days of purchase. Credit note will expire after 12 months, and 24 months for pregnancy. Credit note for courses that have commenced will be calculated based on individual treatment price and will lose the benefit of the discounted course price. Purchases of any products are non refundable for hygiene reasons.

We kindly request you to arrive on time for your appointment. We offer a grace period of 10mins. Should you be 15-20mins late a late fee of £15 will be applied to your treatment. We try our best to accommodate late arrival however should you be late more than 20mins your appointment will have to cancelled & rescheduled and a cancellation fee of £15 will be applied.

We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

We regret that we are unable to allow extra guests/ plus ones to the treatment room. For safety reasons, children are not allowed in the treatment room at any time.

We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.

Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 12 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment. Any Gift Vouchers that have been won / gifted by Aesthetics Lab may have a shorter validity than 12 months.

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

For referral client, both the client that has referred and the client that has been referred receive a £50 voucher to use towards any treatments in the clinic. The referral voucher is valid for 3 months from the issue date, and only one voucher can be used per treatment or course of treatments.

Complaints should be made by e-mail to the manager at Aesthetics Lab. We aim to acknowledge complaints within 5 working days.